FAQs

General Questions

Who are you?

MoralGardenlab is an online lighting store offering a curated selection of modern and decorative lighting for homes across the United Kingdom.

MoralGardenlab is operated by FAMTY.

FAMTY
25 Rue de Ponthieu
75008 Paris
France

SIRET: 888 382 306 00015

How can I contact you?

You can contact us by email at:

info@moralgardenlab.com

Our customer support team aims to respond as quickly as possible during business days.

Where are your products available?

Our website is designed for customers in the United Kingdom. Prices are displayed in GBP and delivery information is provided for UK customers.

Products & Orders

Are your products new?

Yes. All products sold on MoralGardenlab are new and unused.

Are your products suitable for UK homes?

Our lighting products are selected for home use. Please check each product page for product specifications, dimensions, voltage, materials and installation details before ordering.

For safety, lighting fixtures should be installed by a qualified electrician where required.

How do I place an order?

To place an order, choose your product, select the available options if applicable, click “Add to cart” and follow the checkout steps.

Before completing your purchase, you will be able to review your order, delivery address, shipping information and payment details.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at:

info@moralgardenlab.com

If your order has not yet been processed or dispatched, we will do our best to help. If the order has already been dispatched, you may need to follow our return process after delivery.

Payment

Which currency do you use?

All prices on MoralGardenlab are displayed in GBP.

What payment methods do you accept?

Available payment methods are displayed at checkout. We aim to provide secure and convenient online payment options for our customers.

Is my payment secure?

Yes. Payments are processed through secure payment providers. MoralGardenlab does not store your full payment card details.

Shipping & Delivery

Where do you ship?

We currently provide delivery for customers in the United Kingdom.

How long does delivery take?

Order processing time is usually 1 to 3 business days.

Estimated UK delivery time after dispatch is usually 3 to 10 business days.

Total estimated delivery time is usually 4 to 13 business days from the date your order is placed.

Delivery times may vary during busy periods, public holidays, carrier delays or circumstances outside our control.

How much does delivery cost?

We offer free UK delivery.

Any available shipping options and costs will be shown clearly at checkout before payment.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow up to 48 hours for tracking updates to appear after dispatch.

What should I do if my order is delayed?

If your order is delayed beyond the estimated delivery time, please contact us at:

info@moralgardenlab.com

Please include your order number and delivery address so we can help you as quickly as possible.

Returns & Refunds

Can I return my order?

Yes. We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, the item must be unused, uninstalled, in its original condition and returned with its original packaging, accessories and proof of purchase.

How do I start a return?

To start a return, please contact us before sending anything back.

Email: info@moralgardenlab.com

Please include your order number, the item you wish to return and the reason for return.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with photos of the item and packaging.

When will I receive my refund?

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are usually processed within 5 to 10 business days to your original payment method.

Your bank or payment provider may take additional time to make the funds available in your account.

What if my item arrives damaged or incorrect?

Please inspect your order when it arrives.

If your item is damaged, faulty or incorrect, contact us as soon as possible at:

info@moralgardenlab.com

Please include your order number, a description of the issue and clear photos of the item and packaging.

Product Installation

Do you provide installation?

No. We do not provide installation services.

Lighting fixtures should be installed by a qualified electrician where required.

Are installation instructions included?

Where available, installation instructions or product information will be included with the item or shown on the product page.

If you need more information before ordering, please contact us at:

info@moralgardenlab.com