Contact information

Need help with your order or have a question about one of our products?

Our customer support team is here to help. You can contact us by email for any question related to products, orders, delivery, returns or refunds.

Company Information

MoralGardenlab is operated by FAMTY.

FAMTY
25 Rue de Ponthieu
75008 Paris
France

SIRET: 888 382 306 00015

Customer Support

Email: info@moralgardenlab.com

Customer support hours:
Monday to Friday: 9:00 AM – 6:00 PM

We aim to respond to customer enquiries as quickly as possible during business days.

Before Contacting Us

To help us assist you faster, please include the following information when contacting us:

Your full name
Your order number, if applicable
The email address used to place the order
A clear description of your question or issue
Photos of the product or packaging if your item arrived damaged, faulty or incorrect

Order Questions

If you have a question about an existing order, please contact us at:

info@moralgardenlab.com

Please include your order number so we can locate your order quickly.

Shipping Questions

We currently offer free UK delivery.

Order processing time is usually 1 to 3 business days.

Estimated UK delivery time after dispatch is usually 3 to 10 business days.

For full delivery information, please read our Shipping Policy.

Returns and Refunds

We offer a 30-day return policy from the date your order is delivered.

To start a return or request help with a refund, please contact us at:

info@moralgardenlab.com

For full return conditions, please read our Return & Refund Policy.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photos of the item
Clear photos of the packaging

We will review your request and offer an appropriate solution.

Business Contact

For general business enquiries, please contact:

info@moralgardenlab.com

Thank you for contacting MoralGardenlab.