Privacy policy

Effective Date: 2026

This Privacy Policy explains how MoralGardenlab collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or interact with our services.

MoralGardenlab is operated by FAMTY.

1. Company Information

MoralGardenlab is operated by:

FAMTY
25 Rue de Ponthieu
75008 Paris
France

SIRET: 888 382 306 00015

Customer Support:
Email: info@moralgardenlab.com

For the purposes of data protection laws, FAMTY is the data controller responsible for the personal information collected through this website.

2. Personal Information We Collect

We may collect the following types of personal information when you use our website or place an order:

Identity information:
First name, last name and billing or delivery name.

Contact information:
Email address, billing address, delivery address and phone number if provided.

Order information:
Products purchased, order number, payment status, delivery method, return requests and customer service history.

Payment information:
Payment details are processed securely by our payment providers. We do not store your full payment card details.

Technical information:
IP address, browser type, device information, pages visited, time spent on the website and cookie identifiers.

Marketing information:
Your communication preferences and whether you have opted in to receive marketing emails.

3. How We Collect Your Information

We collect personal information when you:

Visit our website
Create or place an order
Add items to your cart
Complete the checkout process
Contact customer support
Subscribe to marketing emails
Request a return, refund or exchange
Interact with cookies, analytics or advertising tools

Some information is provided directly by you. Other information is collected automatically through cookies and similar technologies.

4. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Arrange delivery and shipment tracking
Handle returns, refunds, exchanges and customer support requests
Send order confirmations and service emails
Prevent fraud and protect our website
Improve our website, products and customer experience
Comply with legal, accounting and tax obligations
Send marketing communications if you have opted in
Measure advertising performance and improve our marketing campaigns

5. Legal Bases for Processing

We process your personal information only where we have a valid legal basis.

Contract:
To process your order, arrange delivery, provide customer support and handle returns or refunds.

Legal obligation:
To comply with accounting, tax, consumer protection and regulatory requirements.

Legitimate interests:
To improve our website, prevent fraud, analyse performance and operate our business.

Consent:
To send marketing emails where consent is required and to use certain cookies or tracking technologies where applicable.

You can withdraw your consent at any time where processing is based on consent.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate correctly, improve user experience, analyse website traffic and support advertising activities.

Cookies may be used for:

Website functionality
Shopping cart and checkout
Security and fraud prevention
Analytics and performance measurement
Advertising and remarketing

Where required, you may be asked to accept or manage your cookie preferences.

You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

7. Analytics and Advertising

We may use analytics and advertising tools such as Google services, Shopify tools or other advertising platforms to understand how customers use our website and to improve our advertising campaigns.

These tools may collect technical information such as your IP address, device data, browsing behaviour and interactions with our website.

Advertising platforms may use cookies or similar technologies to show relevant ads and measure campaign performance.

8. Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services.

This may include:

E-commerce platform providers
Payment processors
Delivery and logistics partners
Customer support tools
Email and marketing service providers
Analytics and advertising providers
Fraud prevention and security providers
Professional advisers, accountants or legal advisers
Public authorities where required by law

We do not sell your personal information.

9. International Transfers

Some of our service providers may process personal information outside your country of residence.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

10. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order, payment and transaction records may be kept for the period required by tax, accounting and legal obligations.

Customer support messages may be kept for as long as needed to manage your request and maintain service records.

Marketing information is kept until you unsubscribe or withdraw your consent.

Technical and analytics data may be kept for a limited period depending on the tools used.

11. Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to certain processing
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent
Object to direct marketing
Lodge a complaint with a data protection authority

To exercise your rights, please contact us at:

info@moralgardenlab.com

We may need to verify your identity before responding to your request.

12. Marketing Communications

If you subscribe to our marketing emails, we may send you updates about products, offers and news from MoralGardenlab.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

info@moralgardenlab.com

13. Security

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

14. Children’s Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

15. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or policies of third-party websites. We recommend reading their privacy policies before providing any personal information.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or data processing practices.

The updated version will be published on this page with a new effective date.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

MoralGardenlab
Operated by FAMTY
25 Rue de Ponthieu
75008 Paris
France

SIRET: 888 382 306 00015

Email: info@moralgardenlab.com