Terms of service

Effective Date: 2026

These Terms of Service govern your access to and use of the MoralGardenlab website, including browsing our products, placing an order and using our services.

By accessing our website or placing an order, you agree to these Terms of Service.

MoralGardenlab is operated by FAMTY.

1. Company Information

MoralGardenlab is operated by:

FAMTY
25 Rue de Ponthieu
75008 Paris
France

SIRET: 888 382 306 00015

Customer Support:
Email: info@moralgardenlab.com

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

Use the website in a way that may damage, disable or interfere with its operation
Attempt to gain unauthorised access to the website, servers or customer data
Use the website for fraudulent, misleading or unlawful activity
Copy, reproduce or misuse our content, images, branding or product information without permission

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.

3. Product Information

We aim to display product information as accurately as possible, including descriptions, prices, images, dimensions, materials, colours and availability.

However, small differences may occur due to screen settings, lighting, manufacturing variations or product updates.

Please read all product information carefully before placing an order.

Lighting products should be installed by a qualified electrician where required.

4. Prices and Currency

All prices on MoralGardenlab are displayed in GBP.

Prices may change at any time without prior notice.

The price charged is the price displayed at checkout when you place your order.

Any applicable delivery costs will be shown clearly before payment.

5. Orders

When you place an order, you are making an offer to purchase the selected product or products.

After placing your order, you will receive an order confirmation email.

This confirmation does not mean that your order has been accepted if there is an error, payment issue, stock issue or other problem.

We reserve the right to cancel or refuse an order where necessary, including but not limited to:

Product unavailable
Incorrect price or product information
Payment not authorised
Suspected fraud or misuse
Delivery address not supported
Technical or website error

If we cancel an order after payment has been taken, we will issue a refund to your original payment method.

6. Payment

Payment must be completed at checkout using one of the payment methods available on the website.

Payments are processed securely by third-party payment providers.

MoralGardenlab does not store your full payment card details.

You confirm that the payment method used belongs to you or that you are authorised to use it.

7. Shipping and Delivery

We currently provide delivery for customers in the United Kingdom.

Order processing time is usually 1 to 3 business days.

Estimated UK delivery time after dispatch is usually 3 to 10 business days.

Total estimated delivery time is usually 4 to 13 business days from the date your order is placed.

Delivery times are estimates and may vary due to courier delays, public holidays, high-demand periods, incorrect delivery information or circumstances outside our control.

Please see our Shipping Policy for full delivery information.

8. Returns and Refunds

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, the item must be unused, uninstalled, in its original condition and returned with its original packaging, accessories and proof of purchase.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.

Approved refunds are usually processed within 5 to 10 business days after the returned item has been received and inspected.

Please see our Return & Refund Policy for full details.

9. Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty or incorrect, please contact us as soon as possible at:

info@moralgardenlab.com

Please include your order number, a description of the issue and clear photos of the item and packaging.

We will review the issue and offer an appropriate solution, such as a replacement, repair, return or refund.

10. Cancellations

If you wish to cancel your order before dispatch, please contact us as soon as possible at:

info@moralgardenlab.com

If your order has not yet been processed or dispatched, we will do our best to cancel it.

If the order has already been dispatched, you may need to follow our return process after delivery.

11. Customer Responsibilities

You are responsible for:

Providing accurate billing and delivery information
Checking product specifications before ordering
Ensuring the product is suitable for your space and intended use
Arranging qualified installation where required
Following product instructions and safety guidance
Contacting us promptly if there is an issue with your order

We are not responsible for delays, failed deliveries or losses caused by incorrect information provided by the customer.

12. Installation and Product Safety

Lighting products must be installed and used safely.

Where electrical installation is required, it should be carried out by a qualified electrician in accordance with applicable regulations.

We are not responsible for damage, injury, malfunction or loss caused by incorrect installation, misuse, modification, neglect or failure to follow instructions.

13. Intellectual Property

All content on the MoralGardenlab website, including text, images, graphics, product descriptions, logos, layout and branding, is owned by or licensed to MoralGardenlab.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without prior written permission.

14. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics tools, advertising platforms and e-commerce technology providers.

Your use of these services may be subject to their own terms and privacy policies.

We are not responsible for the content, policies or actions of third-party websites or services.

15. Limitation of Liability

To the fullest extent permitted by law, MoralGardenlab and FAMTY will not be liable for indirect, incidental, special or consequential losses arising from the use of our website, products or services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

16. Force Majeure

We are not responsible for delays or failure to perform our obligations where caused by events outside our reasonable control.

This may include courier delays, strikes, customs delays, natural disasters, severe weather, supply chain disruption, technical failures, government actions or other unforeseen events.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use and protect your information.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on this page with a new effective date.

By continuing to use the website after changes are published, you agree to the updated Terms.

19. Governing Law

These Terms of Service are governed by the laws of France, without affecting any mandatory consumer protection rights that may apply in your country of residence.

20. Contact Us

If you have any questions about these Terms of Service, please contact:

MoralGardenlab
Operated by FAMTY
25 Rue de Ponthieu
75008 Paris
France

SIRET: 888 382 306 00015

Email: info@moralgardenlab.com