Refund policy
Return and Refund Policy
Return Period
You have the right to return your order within 30 days of receiving your item.
Return Conditions
To be eligible for a return, the item must:
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Be unused and in the same condition that you received it
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Be in its original packaging
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Include all original accessories (if applicable)
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To initiate a return, please contact us at:
info@moralgardenlab.com
Please include your order number and reason for return. Our support team will provide you with return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account again.
Then contact your payment provider, as processing times may vary.
If you still have not received your refund, please contact us at:
info@moralgardenlab.com
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item.
We will arrange a replacement or refund at no additional cost.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons (if applicable).
Contact
For any questions regarding returns and refunds, please contact us at:
info@moralgardenlab.com