Shipping policy
Shipping Policy
Effective Date: 2026
This Shipping Policy explains how orders placed on MoralGardenlab are processed, shipped and delivered.
MoralGardenlab is operated by FAMTY.
1. Company Information
MoralGardenlab is operated by:
FAMTY
25 Rue de Ponthieu
75008 Paris
France
SIRET: 888 382 306 00015
Customer Support:
Email: info@moralgardenlab.com
2. Delivery Area
We currently deliver to customers in the United Kingdom.
At this time, we do not offer delivery outside the United Kingdom through this website.
If your delivery address is not supported at checkout, we will not be able to complete your order.
3. Order Processing Time
Orders are processed Monday to Friday, excluding public holidays.
Order processing time is usually 1 to 3 business days.
Orders placed during weekends or public holidays will be processed on the next business day.
Processing time means the time required to confirm, prepare and hand your order to the delivery carrier.
4. Estimated Delivery Time
After your order has been processed and dispatched, estimated UK delivery time is usually:
3 to 10 business days
Total estimated delivery time from the date your order is placed is usually:
4 to 13 business days
Delivery times are estimates and may vary due to carrier delays, high-demand periods, public holidays, incorrect delivery information, stock availability or circumstances outside our control.
5. Shipping Cost
We offer free UK delivery.
Any available shipping option will be shown clearly at checkout before payment.
There are no hidden delivery fees added after your order is placed.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available, the email will include tracking information or a tracking link.
Please allow up to 48 hours for tracking updates to appear after dispatch.
7. Incorrect or Incomplete Delivery Address
Please make sure your delivery address is complete and accurate before placing your order.
We are not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete delivery details provided by the customer.
If you notice an error in your delivery address, please contact us as soon as possible at:
info@moralgardenlab.com
If the order has not yet been processed or dispatched, we will do our best to update the address.
8. Delivery Delays
Although we aim to deliver within the estimated timeframe, delays may occasionally occur.
Possible causes include:
Carrier delays
High-demand periods
Public holidays
Weather conditions
Operational issues
Incorrect delivery information
Circumstances outside our control
If your order is significantly delayed, please contact us at:
info@moralgardenlab.com
Please include your order number and delivery address so we can assist you.
9. Lost Parcels
If your tracking information shows that your parcel has not moved for an unusual period, or if you believe your parcel may be lost, please contact us at:
info@moralgardenlab.com
We will review the situation and contact the delivery carrier where necessary.
10. Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible at:
info@moralgardenlab.com
Please include:
Your order number
A description of the issue
Clear photos of the damaged parcel
Clear photos of the damaged item, if applicable
We will review the issue and offer an appropriate solution.
11. Failed Delivery or Uncollected Parcels
If a parcel cannot be delivered because of an incorrect address, missed delivery attempt or failure to collect the parcel, it may be returned to the sender or delivery provider.
If re-delivery is possible, additional shipping costs may apply depending on the situation.
12. Contact Us
If you have any questions about shipping, delivery times or your order status, please contact:
MoralGardenlab
Operated by FAMTY
25 Rue de Ponthieu
75008 Paris
France
SIRET: 888 382 306 00015
Email: info@moralgardenlab.com