Return & Refund Policy

Return and Refund Policy

You have the right to return your order within 30 days of receiving your item.

To be eligible for a return, the item must:

We reserve the right to refuse returns that do not meet these conditions.

To initiate a return, please contact us at:
info@moralgardenlab.com

Please include your order number and reason for return. Our support team will provide you with return instructions.

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days to your original payment method.

If you haven’t received a refund yet, please first check your bank account again.
Then contact your payment provider, as processing times may vary.

If you still have not received your refund, please contact us at:
info@moralgardenlab.com

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item.

We will arrange a replacement or refund at no additional cost.

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

Certain items may not be eligible for return due to hygiene or safety reasons (if applicable).

For any questions regarding returns and refunds, please contact us at:
info@moralgardenlab.com